Account Migration to Xbox 360
Q: What happens to my existing membership (which I started with the original Xbox system) when I activate my membership for use with Xbox 360?
A: At the end of your current billing cycle, your account automatically renews to an annual Xbox Live Gold Membership.
To renew your membership as a different membership type using Xbox 360:
- Migrate your account information to your Xbox 360 console from the Xbox Dashboard using the procedure Recover Gamertag from Xbox Live.
- Select your gamer card from any area of the Xbox Dashboard.
- Select Account Management, Memberships.
From here you can update your membership to renew to your preferred membership type.
Q: Can I use prepaid cards the same way after I migrate my account information to Xbox 360?
A: No. With your original Xbox system, applying a prepaid card will generate an Xbox Live service refund to the credit card we have on file, providing that your account was set to auto-renew to an annual membership prior to entering the pre-paid card.
With Xbox 360, it's different. The membership period associated with any prepaid card you enter will be stacked onto your existing service time, extending the duration of your membership rather than altering your method of payment. This means that if you use the prepaid card with Xbox 360, no refund will be issued and you will end up with an additional year of service.
If you want just one year of service and a refund of your auto-renewal fee, be sure to submit your prepaid card in the Xbox Dashboard for your original Xbox system prior to migrating your account information to your Xbox 360 system.
Important
Once you've migrated your account to Xbox 360, you'll no longer be able to access Account Management on your original Xbox console. Don't worry—you'll still be able to play games on Xbox Live with either system! You'll just need to manage your account on your Xbox 360 console.
Q: I began an annual membership on an original Xbox console and I have since migrated my membership to Xbox 360. Will my current membership renew to an annual membership?
A: If you allow your membership to automatically renew, your membership will be renewed to an annual membership on your one-year anniversary date.
To renew your membership as a different membership type using Xbox 360:
- Activate your account for use with Xbox 360 from the Xbox Dashboard on your Xbox 360 console.
- Select your gamer card from any area of the Xbox Dashboard.
- Select Account Management, Memberships.
From here you can update your membership to renew to your preferred membership type.
Q: I began a monthly membership on an original Xbox console and I have since migrated my membership to Xbox 360. Will my current membership continue to renew to a monthly membership?
A: If you allow your membership to automatically renew, your membership will be renewed to a monthly membership on your next billing date.
To renew your membership as a different membership type using Xbox 360:
1. Activate your account for use with Xbox 360 from the Xbox Dashboard on your Xbox 360 console.
2. Select your gamer card from any area of the Xbox Dashboard.
3. Select Account Management, Memberships .
From here you can update your membership to renew to your preferred membership type.