You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:
Status code: 80153021.
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Resolve any outstanding balance
This error can indicate that you have an outstanding balance on your Microsoft account or that your payment option has expired. To add a new payment option and transfer any outstanding balance, see one of the following pages:
Solution 3: Update your billing information or use a different payment option
Make sure your billing information is up to date. You might also try the transaction using a different payment method.
To update your billing information or try a different payment option, see one of the following pages:
For information about using a prepaid code, see How to redeem an Xbox prepaid code.
Solution 4: Contact Xbox Support
If you keep experiencing the problem, contact Xbox Support.
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