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Error “Something went wrong” occurs when redeeming a code on Xbox One or online

You see the following error message when you try to redeem a code on Xbox One or online through a web browser:

Something went wrong

Sorry about that. Give it a try in a while.

Additionally, you may see this message associated with error code SVC60016.

This error may occur because the content associated with the token can’t be found.

Solutions

To resolve this error, try the solutions below.

Solution 1: Redeem your code at a later time

In most cases, this error is due to a temporary problem with redeeming the code. Wait a while and then try again.

Solution 2: Make sure you're trying to redeem an Xbox code

Check to make sure the prepaid code is for an Xbox game or app. If the code is for a Windows game or app, go to account.microsoft.com/billing/redeem#/ to redeem it.

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