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Error messages and codes

Learn about error 80190848 and what to do if you see it when making a purchase on your Xbox 360 console.
Learn what to do if you see error 8012271F when you try to make a purchase through Xbox Live on Xbox 360.
Learn what to do if you see error 801613FB when you're using a prepaid code on Xbox 360.
Learn what to do if you see error 801613c9 when you’re trying to redeem a pre-paid code on Xbox 360.
Learn what to do if you see error 80169E7F when you sign in or make a purchase on Xbox 360.
Learn what to do if you see error 80190864 when you're trying to make a purchase on Xbox Live.
Learn what to do if you see error 80153021 when you try to make a purchase through Xbox Live on Xbox One or Xbox 360.
Learn what to do if you see error 80153003 when you're using Xbox Live on your Xbox 360 console.
Error 80070057 occurs when you try to watch a video or redeem a prepaid code on your Xbox 360 console.
Learn about error 80169d3a and what to do if you see it when you’re using Xbox Live on your Xbox 360.

Support resources

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