Share this page

Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error message 3f4B when you try to download an update from Xbox Live.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error 8c230002 when you try to watch or purchase content on your Xbox 360 console.
Learn how to fix error 80072751 so you can download an update.
Learn what to do if you get error 80072741 when using Xbox Live on your Xbox 360 console.
If you receive error 80151103, it means there's a problem with downloading your Xbox Live profile on your Xbox 360. Find out how to fix the issue.
Learn what to do if you see error C00D1365 when using the Zune software.

Support resources

Share this page