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Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Troubleshoot Xbox 360 connection to Xbox Live
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error 80190128 when you’re purchasing or downloading content on Xbox 360.
Learn what to do if you see error code 807b01f7 when making an Xbox Live purchase on Xbox 360.
Xbox Live social scene
Learn how to connect with family, friends and other gamers on your Xbox console.
Learn about error 80151904 and what to do if you see it when you try to use Xbox Live on your Xbox 360.
Learn what to do if you see error code 838200C8 when you're trying to add a credit card to your account.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.

Support resources

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