The Microsoft Game Disc Exchange Programme applies ONLY to games published by Microsoft and is subject to availability. If the game is published by another company, contact that company for its policy regarding exchanging discs. To browse Microsoft published games, go to the Store.
To exchange your Microsoft game, follow these steps:
First, attempt to exchange your disc with the retailer from whom you originally purchased the game.
If you’re unable to exchange with the retailer, and you’re within 90 days of your purchase, contact Xbox Support.
You’ll need to provide the following information to the support agent, so make sure that you have it ready:
Your email address
Your original purchase receipt
Your Xbox gamertag
Your Console ID
To find your Xbox gamertag, double-tap the Xbox button on your controller, and then scroll up to your signed-in profile. Your gamertag will be displayed underneath your profile picture.
To find your Console ID, double-tap the Xbox button on your controller, and then scroll down to Settings. Select All settings, select System and then Console info & updates. Make a note of your Console ID.
Microsoft Game Disc Exchange Programme Terms and Conditions
THIS PROGRAMME IS VALID ONLY FOR XBOX ONE CONSOLE OWNERS IN COUNTRIES WHERE XBOX ONE IS SOLD AT AUTHORISED RETAIL LOCATIONS.
You must be over 18 years of age.
Microsoft will only provide a replacement of the same game title. Microsoft may, at its discretion, provide a digital version of the title instead of a replacement disc.
This programme is for CONSUMER END-USERS only. You must include your Xbox One console serial number for each order. You can request one (1) exchange of each game title.
This limited-time programme is subject to availability, and subject to change without notice.
Microsoft may exchange only selected titles and has no obligation to exchange all titles or any particular title.
These Terms and Conditions constitute the entire agreement between the parties and supersede any agreements or communications (whether oral or written) regarding the Programme.
Contact other game companies
If your game is not published by Microsoft, contact the game publisher about its game disc replacement policy.