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Error 0x80072EF1: Can’t download Disney Fairies Hidden Treasures game or episode

When you try to download the Disney Fairies Hidden Treasures game from the Windows Store, or when you try to download new episodes of the game, you receive the following error:

Error 0x80072EF1

This error can occur when there’s an interruption to your computer’s connection when Windows Update is running.

Solutions

To resolve this error, try the following solutions:

Solution 1: Let Windows Update complete

If Windows Update is running, you will have to wait until the update has been completed before you can download Disney Fairies Hidden Treasures or an episode of the game. See the following Microsoft support article for more details on how to resolve this issue: Temporary connection-related errors may occur when you use Windows Update or Microsoft Update.

Solution 2: Clear the Windows Store cache

  1. Press Windows key + R, or swipe from the bottom left-hand corner, to open the Run window.
  2. Type wsreset /n in the Run window, and then click OK.
  3. Windows Store opens and displays the following message:
    The cache for the store was cleared. You can now browse the store for apps.

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