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Error 0xc004f011 occurs when you play Xbox Video content on your PC

Problem

You see the following error code and message when you try to play content in the Xbox Video app on your PC:

Error Code 0x004f011

This item is in a format that we don’t support. Please choose something else

This means that the MPEG-1 and MPEG-2 codecs are not installed on your PC.

Note Codec is short for coder-decoder. A codec compresses files to make the files easier to download and then later decompresses the files for playback. For more information about codecs, see the Windows webpage Codecs: frequently asked questions.

Solution

To resolve this error, install Windows Media Center Pack on your PC.

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