Share this page

"Call us overprotective, but we need to verify that this email is yours” message when signing in to Xbox.com

You see the following message when you try to sign in to Xbox.com with a non-Microsoft email address such as @gmail.com or @yahoo.com:

Call us overprotective, but we need to verify that [email address] is yours

When you set up your Microsoft account, you can use any email address you have. If you use a non-Microsoft email address, we'll ask you to verify that you have access to that email address by sending you an email with validation instructions. However, some older accounts may not have gone through this verification process.

Solutions

If you didn't receive an email from Microsoft asking you to validate your email address, try the following solutions.

Solution 1: Resend the email

Check the email address provided in the message to make sure that it’s correct. If it is:

  1. Select Resend email in the message.
  2. Sign in to your email account and find the email from “Microsoft account team”. You may need to check your junk mail folder.
  3. Follow the instructions provided.
  4. Return to account.microsoft.com or Xbox.com and sign in again.

Solution 2: Use a different email address

If you notice that the email address is incorrect in the message, or you no longer have access to the account, you can change the email address you use as your Microsoft account. Here's how:

  1. Select Use a different email address as your Microsoft account in the message.
  2. Changing your email address is also known as changing your primary alias. You can:
    • Correct the email address you want to use for signing in.
    • Create a new Outlook account.
    • Use an email address that you already use regularly.
  3. If you use a non-Microsoft email address, we’ll send an email to that address to verify that you have access. If you don’t see it in your inbox, check your junk mail folder.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the ""Call us overprotective, but we need to verify that this email is yours” message when signing in to Xbox.com" issue you were reading about or a different issue?

Share this page