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Reopen your Microsoft account

Reopen your Microsoft account If you want to reopen your Microsoft account, sign in with your email address and password.

If you close your Microsoft account, there’s a 60-day grace period during which you can change your mind and reopen your account. After 60 days, your Microsoft account will be permanently deleted, and you’ll no longer be able to reopen it. See How to close your Microsoft account for more information.

Reopen your Microsoft account

To reopen your Microsoft account, follow these steps:

  1. Go to account.microsoft.com and sign in with your Microsoft account email address and password.
  2. You’ll be asked to receive and enter a security code so that we know we’re reopening the account for you and only you. After you’ve entered the security code, your account will be reopened.

Notes

  • Any time still remaining on your subscription will be available to you, but you won’t be able to get back the time that passed while your account was closed.
  • If you turned off auto renew on your Xbox Live subscription, you’ll need to turn it back on by following the steps in How to set up auto renewal for Xbox Live Gold subscriptions.
  • If you cancelled any subscriptions outright or if your subscription time has run out, you’ll need to repurchase the subscription.

Your Xbox profile, along with all games, music and video associated with your profile, will be available to you the next time you sign in to your console.

Note If, prior to closing your Microsoft account, you cancelled any other subscriptions or services associated with your account, you may have to reinstate those subscriptions. For more information, see the support sites for the other services you use.

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