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"Your account has been suspended due to a problem with your payment option" sign-in error

You see the following error message when you try to sign in to Xbox LIVE:

Your account has been suspended due to a problem with your payment option

This may mean one of the following:

  • There's a problem with the billing information for your Microsoft account.
  • There's a problem with your payment option. For example, your payment option is expired. Therefore, we haven’t been able to charge your credit or debit card.
  • Auto renewal is turned on and your payment option is expired.

When this issue occurs, you can’t sign in to Xbox Live.

Solution

To resolve this issue, verify that your billing information is current and correct. Here's how:

  1. Go to http://commerce.microsoft.com.
  2. Sign in with your Microsoft account.
  3. Verify your billing information. For example, click Payment options and verify that your payment option has not expired. Then, click Billing info and verify that the information matches the information used by your bank or credit card company.
  4. Update your payment option or billing information if necessary.

If you keep experiencing the problem, contact Xbox Support.

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