Share this page

How to download your Xbox profile (gamertag) to any Xbox One console

You might want to download your Xbox profile in the following situations:

  • You want to use your Xbox profile on another Xbox One console.
  • You accidentally deleted your Xbox profile from your own Xbox One console.

You can download your Xbox profile to any Xbox One console. Here's how:

  1. Scroll left on the Home screen to open the guide.
Sample Xbox Home screen with the guide displayed
  1. Scroll down, and then select Add & manage.
The 'Add & Manage' option is highlighted on the sign-in screen.
  1. Select Add new.
The 'Add new' option is highlighted on the 'Who are you?' screen.
  1. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    Important Make sure that you do NOT select Get a new account, unless that’s what you want to do. If you select this, you will create a brand-new Xbox profile.

    If you’ve forgotten which email address is associated with your Microsoft account, see the Lost Account Solution.

Sign-in screen with on-screen keyboard
  1. Enter the password for your Microsoft account and then select Enter.

    If you’ve forgotten your password, select I forgot my password.

The 'What's your password screen,' which includes an on-screen keyboard
  1. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
  2. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to download your Xbox profile (gamertag) to any Xbox One console" issue you were reading about or a different issue?

Share this page