You didn’t receive your security code

Overview

Whenever you access or make a change to personal account information or you add new contact information to your account, a special code is generated and sent to an email address or mobile phone number that’s associated with your account as “security contact information.” Then, you are prompted to enter that code to confirm that the new security contact information works. Generally, it only takes a few moments to receive the code.

What to do if you don’t get the code

If you don’t promptly receive the code to confirm your account ownership, the delay could be due to issues with your wireless carrier or your Internet service provider. Try waiting a bit longer. If you still don’t receive the code, we recommend using a different security contact method that you already have on your account to receive the code. For information, see My account: Security support.

Note If you request a new code, the previous code that you requested becomes non-valid. If you enter the previous code, you will get an error message that states that the code is not valid.

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