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You forgot the guest key on your Xbox One console

A forgotten guest key can be reset by any adult as long as that person knows the password that they use to sign in to their Microsoft account on the console. The adult must be signed in on the console to reset the guest key.

Use your password to reset your guest key

  1. Scroll left on the Home screen to open the guide.
  2. Select Sign in.
  3. Scroll down and select your account to sign in.
  1. After you're signed in, scroll left on Home to open the guide.
  1. Select Settings.
  1. Select All Settings.
  1. Select System.
  2. Select Signed-out content restrictions.
  1. Enter your Microsoft account password to confirm your identity.

Note If you forgot your password, select I forgot my password and then follow the instructions.
If you can't reset your password using the security code that was sent to your alternative email address or phone number, you may be able to recover it online. For more information, see Recover your Microsoft account.

  1. Select Remove guest key.
  1. If you have forgotten the guest key, enter an incorrect guest key three times and then enter your Microsoft account password to remove the guest key.
  1. Select Create a guest key to reset the guest key.

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