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"Your gamertag was last signed in on another Xbox console" message

If the last time your profile was signed in was on a different console than the console you're signing in on now, you might see the following message when you sign in:

Gamertag was last signed in on another console.

What do I need to do if I see this message?

This message means that the last time you signed in to your profile you used a different Xbox console. If this is true, go ahead and have fun. The message is just a notification. You can manage your sign-in preferences to control access to your profile on other consoles. See the following additional information for your console type:

If you played at a friend's house and don't remember if you left your profile on their console or whether you saved your password on that console, you may want to change your password to prevent anyone from using your account.

  1. Sign in to your Microsoft account.
  2. Select Security and privacy. Because of the sensitivity of your security information, you'll be prompted to enter a code that we send to an email address or phone number saved as security information in your account so that we know that the request is coming from you.
  3. Select change password and create a new password.

If you're using an Xbox 360, you can also remove your profile from all consoles:

  1. Sign in at Microsoft account.
  2. Select Manage Devices.
  3. Select See Xbox 360 profile protection.
  4. Select Require Profile Download.

What should I do if I didn't download my profile to another console?

If you get this message and you haven't signed in to your Xbox Live profile on another Xbox console recently, someone else may be using your account. If at any time you believe that your account has been hacked, the first thing that you should do is change your password:

  1. Sign in at Microsoft account.
  2. Select Security and privacy. Because of the sensitivity of your security information, you'll be prompted to enter a code that we send to an email address or phone number saved as security information in your account so that we know that the request is coming from you.
  3. Select change password and create a new password.

For more information about what to do if you think your account has been hacked, see the Compromised Account Solution. The solution will take you through how to determine if any changes were made to your account, including purchases made.

For more information about account security, see Microsoft account security.

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