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Error code 809B100A occurs when you stand too far away from your Kinect sensor

Problem

You may see the following error code and message when you’re using Kinect for Xbox 360:

Too far away (809B100A)

This means that the Kinect sensor can barely see you.

Solutions

Solution 1: Move closer to your Kinect sensor and try again

If the sensor cannot see you, move closer to the sensor. After you have corrected the problem, select Try Again. If you keep getting the error, try the next solution.

Solution 2: Use the Kinect Tuner

Use the Kinect Tuner to help Kinect track and see your entire body. For more information go to Troubleshoot body tracking.

Solution 3: Contact Xbox Support

If you keep experiencing this error, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Solution 4: Request a repair

If the previous solutions don’t work, sign in to request a repair and click Start request.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

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