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"A problem has occurred" error and a red light on the Xbox 360 Kinect Sensor

The light on your Kinect sensor is red.

An illuminated red light is emphasised on the front of a Kinect sensor.

You may also see one of the following error messages:

A problem has occurred with your Kinect Sensor (C000022D)

A problem has occurred with your Kinect Sensor (C00000C2)

A problem has occurred with your Kinect Sensor (C000009c)

This means that the sensor might not be connected to your Xbox 360 console properly, or your console software might need updating.

Solutions

Solution 1: Update your console software

  1. Insert a Kinect game disc.
An Xbox set-up shows the console disc tray open and a disc being inserted.
  1. Start the game from the Xbox Dashboard.
  2. If your console software needs updating, you will see the following message:

    Update Required: An update has been found. To apply this update, you must restart your console.

  3. Select Yes, Restart to install the update.

Solution 2: Verify that the cables are connected correctly

Xbox 360 E console

  1. Turn off the console.
    Important Remove the power/USB adaptor cable if your Kinect sensor came with one.
  2. Plug the sensor cable into the AUX port on the back of the console.
A hand plugs the Kinect cable into the AUX port on the console.
  1. Turn on the console.

Xbox 360 S console

  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adaptor cable if your Kinect sensor came with one.
A hand plugs the Kinect cable into the AUX port on the console.
  1. Turn on the console.

Original Xbox 360 console

Note On an original Xbox 360 console, the light near the middle of the cable may be red.

Two hands plug the Kinect sensor cords into the console and a power outlet.
  1. Turn off the console.
  2. Make sure that the power cord is plugged into a working power point.
  3. Make sure that the USB connector is plugged into the back of the console.

    The light located near the middle of the cable should be green.
An illuminated green light is emphasised near the middle of the Kinect cable.

    No green light? Try plugging the adaptor into another plug socket to make sure that the cable is working correctly. If you still don't see a green light, your cable needs to be replaced. You can order a replacement cable from the Xbox Online Service Centre (sign in with your Microsoft account). Console registration may be required.

  1. Turn on the console.

How to request a repair

If the solutions above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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