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Audio or video problems in an app on Xbox 360

Overview

If you're having sound or video problems in an app, check these tips and then the troubleshooting solutions below.

If you receive an error code or a status code, you can search for a solution on the Error & status code search page.

Solutions

Solution 1: Test your connection to Xbox Live

If you experience buffering problems with a video app such as Netflix, first try testing your connection to Xbox Live. Here's how:

  1. From the Xbox Dashboard, go to Settings and then select System.
  2. Select Network Settings.
  3. Select the network that you use to connect to the Internet.
  4. Select Test Xbox LIVE Connection.
  5. Follow the on-screen prompts/suggestions.

For more help, see the Xbox 360 Slow Performance Solution.

Solution 2: Delete Saved Game data

If you still experience buffering problems, delete the Saved Game data for the app. Here's how:

  1. From the Xbox Dashboard, go to Settings and then select System.
  2. Select Storage and then select your primary storage device.
  3. Select Games and Apps.
  4. Select the app that you’re having problems with.
  5. Select any entry that says “Saved Game”, select Delete and then confirm the delete.

Solution 3: Delete and reinstall the app

If a video app stops responding, delete and reinstall it. Here's how:

  1. From the Xbox Dashboard, go to Settings and then select System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and select any items that refer to the app.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Apps, and then select Browse Apps.
  9. Browse or search for the app.
  10. Select the app to redownload it.

If you experience any other audio or video problems with an app, go to the Apps page, click the app that you’re having the problem with and then click the “Troubleshoot problems” link on that page.

Note The Internet Explorer app does not support Adobe Flash. Videos that require Adobe Flash won't display in this app.

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