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Error 397f occurs when you try to download an update to your Xbox 360 console

Problem

You may see the following error code and message when you try to download a console software update to your Xbox 360:

Update failed. Can’t download the update.

Status code: 397F-xxxx-xxxx-xxxx-xxx-xxx

Note In this error code, the xxxx characters are placeholders. The actual error code varies by region. For example, an error code 397F may resemble the following:

397F – 3CD6 – B800 – 0F00 - C000 - 0013

This means that the console software was not downloaded and installed.

Solutions

To resolve this problem, explore the solutions at Error code after console software update.

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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