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Error 3CD6 occurs when you download an update to your Xbox 360 console

Problem

You may see an error code and message that resembles the following when you try to download a console software update on your Xbox 360 console:

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Update failed

Status code: 3CD6-xxxx-xxxx-xxxx-xxx-xxx

Note In these error codes, the x characters are placeholders. The actual error code varies by region.

This means that the console software update could not be installed on your Xbox 360.

Solutions

Solution 1: Troubleshoot console update issues

To resolve this problem, see Troubleshoot console software update problems.

If you still experience the problem, try the next solution

Solution 2: Try to install the system update at a different location

If you continue to experience this issue, try installing the update at a different location. For example, remove the hard drive from your Xbox console, install the hard drive on a friend’s Xbox console, and then try to install the update again. (For help, see Add or remove an Xbox 360 Hard Drive.

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

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