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Error 80048821 occurs when you try to sign in to Xbox Live

You see the following error code and message when you try to sign in to Xbox Live:

Sorry, either that’s the wrong password or the email you entered doesn’t have an Xbox Live membership. Please try again, or go to Xbox.com/forgot if you need help.

Code: 80048821

This may mean one of the following:

  • Your Xbox Live profile is corrupted.
  • There’s a problem with the security information for your Microsoft account.

Solutions

Solution 1: Restart your Xbox 360 console

Turning off your Xbox 360 console and then restarting it may clear up the problem.

Solution 2: Verify the password for your Microsoft account

Verify that the password you entered is correct. If you forgot your password or can’t sign in with your password, reset your password.

Solution 3: Try to sign in at Xbox.com

Here's how:

  1. Tap or click Sign In at the top of any xbox.com page, such as this one.
  2. Type the username and password for your Microsoft account, and then click Sign In.
  3. If you can sign in on Xbox.com, try to sign in on your Xbox 360 console again.

Solution 4: Update the security information for your Microsoft account

Verify and, if necessary, add security information to your Microsoft account. For example, add a new email address or phone number.
For information about how to manage the security information for your Microsoft account, see Microsoft account security information overview.

After you verify and update the security information for your Microsoft account, sign in to Xbox Live and try again to purchase or download the content.

Solution 5: Clear the system cache

Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When you're prompted to confirm storage device maintenance, select Yes.

Solution 6: Move and then redownload your Xbox Live profile

Here’s how:

  1. Format a spare USB flash drive as a memory unit.
  2. Move your profile to the flash drive that you formatted in step 1. To do this, follow these steps:
    1. Plug the USB memory stick into your console.
    2. Press the Guide button on your controller.
    3. Go to Settings, System Settings, and then Storage.
    4. Select All Devices.
    5. Select Gamer Profiles, and then select your gamer profile.
    6. Select Move.
    7. Select the USB flash drive to which you want to move your profile.
    8. Remove the USB flash drive from your console.
  3. Redownload your profile. For help, see Download your Xbox Live profile to a different Xbox 360 console or redownload it.

Solution 7: Delete the Marketplace System Data file

The Xbox 360 console also stores temporary files for the Xbox Games Store. You might resolve this issue if you delete the Marketplace System Data file. Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings, and then System Settings.
  3. Select Storage and then select your primary storage device.
  4. Select System Items.
  5. Select Marketplace System Data.
  6. Select Delete.
  7. Restart your console.

Solution 8: Delete the most recent system update

Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings and then System Settings.
  3. Select Storage.
  4. Highlight (but do not select) Memory Unit.
  5. On your controller, press the following buttons in the following order:
    1. Left bumper
    2. Right bumper
    3. X button
  6. Repeat step 5.
  7. When you see the following message, select Yes:

Delete System Update

If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.

Your console will restart after the operation is complete. Do you want to continue?

Your Xbox 360 console will restart.

Solution 9: Request a repair

If the previous solutions didn't resolve the problem, your console needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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