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Error 80049C3A occurs when connecting to Xbox LIVE

You see the following error code when connecting to Xbox Live:

80049C3A

This may mean one of the following:

  • The billing information for your account needs to be updated.
  • The cache information on your Xbox console needs to be refreshed.
  • There is a problem with your connection to Xbox LIVE.

Solutions

Solution 1: Verify your Microsoft Account security information

  1. Sign in to your Microsoft account. If you’ve forgotten your password, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, make sure that your Phone number, Alternative email address and Security question (if available) information is correct.
  4. Click Billing and then click Billing information.
  5. Verify the billing information for your Microsoft account. For example, verify that the billing address for your Microsoft account matches the billing address associated with your credit card. Also, make sure that your Microsoft account payment details, including capitalisation, matches the information associated with your credit card.
  6. Sign out of your Microsoft account and then sign in again.
  7. On your console, try to connect to Xbox Live.

Solution 2: Delete the profile from the console, clear the system cache and then redownload the profile

To delete the profile that’s stored on your Xbox console:

  1. Press the Guide button on your controller.
  2. Select Xbox Home.
  3. Select Settings and then select System.
  4. Select Storage.
  5. Select your storage device. For example, select the hard drive or memory unit.
  6. Select Profiles.
  7. Select the gamertag that you want to delete.
  8. Select Delete.
  9. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
    Important
    Do not select Delete Profile and Items. This deletes the profile and the associated games and achievements.

To clear the system cache:

  1. Press the Guide button on your controller.
  2. Select Xbox Home.
  3. Go to Settings and then select System.
  4. Select Storage.
  5. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  6. Select Clear System Cache.
  7. When prompted to confirm storage device maintenance, select Yes.

To download your Xbox LIVE profile, follow these steps:

  1. Press the Guide button on your controller.
  1. Select Download Profile.
    Note If you don’t see the Download Profile option, it probably means you’re signed in to your profile. Press X to sign out.
  2. Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.
    Note If your account is an Xbox LIVE child account, you have to use the parent’s Microsoft account to download the profile.
  3. Select the storage device for your profile (for example, Hard Drive).
    Your profile will begin downloading.

After your profile downloads, restart the console and then try to connect to Xbox Live.

Solution 3: Troubleshoot your Xbox Live connection

If you’re still experiencing the problem, troubleshoot your Xbox Live connection.

If you continue experiencing the problem after troubleshooting your connection, contact Xbox Support.

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