Share this page

Error 8007007A occurs when connecting to Xbox LIVE

You see the following error when connecting to Xbox Live on your Xbox 360 console:

8007007A

This may mean one of the following:

  • The billing information for your account needs to be updated.
  • The cache information on your Xbox console needs to be refreshed.
  • There’s a problem with your connection to Xbox Live.

Solutions

Solution 1: Verify your Microsoft Account security information

  1. Sign in to your Microsoft account. If you’ve forgotten your password, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, make sure that your Phone number, Alternative email address and Security question (if available) information is correct.
  4. Click Billing and then Billing information.
  5. Verify the billing information for your Microsoft account. For example, verify that the billing address for your Microsoft account matches the billing address associated with your credit card. Also, make sure that your Microsoft account payment details, including capitalisation, matches the information associated with your credit card.
  6. Sign out of your Microsoft account and then sign in again.
  7. On your console, try to connect to Xbox Live.

Solution 2: Delete the profile from the console, clear the system cache, then redownload the profile

To delete the profile that’s stored on your Xbox console:

  1. Press the Guide button on your controller.
  2. Select Xbox Home.
  3. Select Settings and then select System.
  4. Select Storage.
  5. Select your storage device. For example, select the hard drive or memory unit.
  6. Select Profiles.
  7. Select the gamertag that you want to delete.
  8. Select Delete.
  9. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
    Important Do not select Delete Profile and Items. This deletes the profile and the associated games and achievements.

To clear the system cache:

  1. Press the Guide button on your controller.
  2. Select Xbox Home.
  3. Go to Settings and then select System.
  4. Select Storage.
  5. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  6. Select Clear System Cache.
  7. When prompted to confirm storage device maintenance, select Yes.

To download your Xbox LIVE profile, follow these steps:

  1. Press the Guide button on your controller.
  1. Select Download Profile.

Note Not seeing Download Profile? This means that you’re signed in under another profile. Press X to sign out, confirm and then select Download Profile.

  1. At the bottom of the Download Profile screen, select Download Profile.
  1. Enter the email address of the Microsoft account that’s associated with your Xbox LIVE profile. If you don’t know it, see Find your Microsoft account email address or password.
  1. Enter your Microsoft account password.

Note If your account is an Xbox Live child account, the parent’s Microsoft account information must be entered to download the profile.

  1. If you use external storage on your console, select the storage device to which you want to save the profile. If you don’t use external storage, your profile will immediately begin downloading.

After your profile downloads, restart the console and then try to connect to Xbox Live.

Solution 3: Troubleshoot your Xbox Live connection

If you’re still experiencing the problem, troubleshoot your Xbox Live connection.

If you continue experiencing the problem after troubleshooting your connection, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 8007007A occurs when connecting to Xbox LIVE" issue you were reading about or a different issue?

Share this page