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Error 80151004 occurs when downloading your Xbox Live profile on your Xbox 360 console

You see the following error message when you try to download your Xbox Live profile on your Xbox 360 console:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
Status Code: 80151004

This can mean one of the following:

  • There’s a problem with your network connection.
  • There’s a problem with the information in your Microsoft account.

Solutions

You’ll need your Microsoft account email address and password to complete these steps. If you don’t know your email address or password, see Find your Microsoft account email address or password.

Solution 1: Verify the information for your Microsoft account

To do this, follow these steps:

  1. Sign in to your Microsoft account.
    Note If you have forgotten your password or can’t sign in by using your password, reset your password.
  2. Note any error messages that are displayed.
  3. Under Password and security info, click or tap Edit security info.
  4. Verify your security information. For example, verify the Phone number, Alternative email address and Security question information.
    Note If your security information needs to be verified, Verify is displayed under the phone number or email address. If the information is correct, click Verify.
  1. Sign out of your Microsoft Account, and then sign in again.
  2. Sign in to Xbox Live and try to download your profile again.

Solution 2: Create a unique app password for two-step verification

If you recently signed up for two-step verification, you’ll need to create a unique app password in your Microsoft account.

Note To check if two-step verification is turned on for your account, sign in to your Microsoft account and then select Security info.

If two-step verification is turned on for your Microsoft account, you may see an incorrect password error when you use an app or device that doesn’t accept security codes. For example, some smartphone email apps and devices such as the Xbox 360 console do not accept security codes.

In these cases, you won’t be prompted to enter a security code when you try to sign in. To resolve this issue, you'll need to create a unique app password in your Microsoft account that’s associated to the app or device. After you sign in to that app or device with your unique app password, you're all set.

Note You need to create a unique app password for each app or device that doesn’t prompt you for security information. For more information about app passwords and two-step verification, see App passwords and two-step verification.

To create a unique password for an app or a device, follow these steps:

  1. Sign in to your Microsoft account by using your Microsoft account email address and password. If you forgot your password, reset your password.
  2. Under Password and security info, select Edit security info.
    Note If you're prompted for security information, enter it and then select Submit.
  3. Under App passwords, click or tap Create a new app password. A new password is generated and appears on your screen.
  4. When you’re prompted for your Microsoft account password on your Xbox screen, enter the app password that you created online.

After you sign in with your app password, you're all set to use that app or device. You’ll use this new password to sign in to your device instead of using your Microsoft account password.

If you want to turn off two-step verification:

  1. Sign in to your Microsoft account.
  2. Under Password and security info, click or tap Edit security info.
    If you're prompted for security information, enter it and then tap or click Submit.
  3. Under the heading Two-Step Verification, click or tap Turn off two-step verification.

Solution 3: Redownload your profile

Here's how:

  1. Press the Guide button on your controller.
  2. Select Download Profile.
    Note If you don’t see Download Profile, it probably means you’re signed in. Press X to sign out of your profile.
  3. Enter the Microsoft account associated with your Xbox Live gamertag.
  4. Enter your Microsoft account password.
    Note If your account is an Xbox Live child account, the parent’s Microsoft account information must be provided to download the profile.
  5. Select the storage device for your profile.

    Your profile will begin downloading. Once your profile is downloaded, you can choose whether to require input of your Microsoft account password to sign in to your profile.

Solution 4: Delete the corrupted profile and then redownload your profile

To delete the corrupted profile that’s stored on your Xbox console, follow these steps:

  1. Go to settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
  8. Download your profile again.

To redownload your profile, follow the steps in Solution 3, above.

Solution 5: Clear the system cache

To clear the system cache, follow these steps.

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

If you keep experiencing the problem, contact Xbox Support.

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