You see the following error message when you try to sign in or make a purchase on your Xbox 360 console:
Can't retrieve information from Xbox Live.
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Verify the billing information associated with your payment option
See one of the following pages:
Verify your billing information and payment option. For example, verify that:
Solution 3: Remove the payment option and re-add it to your account
If the previous solutions didn't work, try removing the payment option and then re-adding it to your account:
- Select your primary storage device.
- Select System Items.
- Select Marketplace System Data.
- Select Delete.
- Restart your console.
If you keep getting the error, contact Xbox Support.
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