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Error 807b0191 occurs when renting or buying Films & TVs or adding a payment method on Xbox 360

You see the following error code and message when you try to purchase or rent Films & TV content on your Xbox 360 console. This error can also occur when you try to add a payment method to your Xbox Live account:

A purchase error occurred.
Status code: 807b0191

If you get this error when you try to purchase or rent Films & TV content, you can’t purchase or rent the content. If this error occurs when you try to add a payment method, you are unintentionally returned to the screen where you add a payment option.

Note This error occurs only in Films & TV on the Xbox 360 console.

Solution

To resolve this problem, add security information to your Microsoft account. To do this, go to Microsoft account security proofs overview and follow the instructions.

If you keep experiencing the problem, contact Xbox Support.

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