You see the following error code when you try to make a purchase or add a credit card on Xbox Live:
This means one of the following:
Solution 1: Verify the information in your Microsoft account
To verify the information in your Microsoft account, follow these steps:
Note If you've forgotten your password or can’t sign in with your password, reset your password.
Solution 2: Check the card details
Re-type the credit card number without any spaces, commas or other non-numeric characters. Verify that the expiry date, card security code and name that you entered are correct and match what is shown on the card.
Solution 3: Confirm that you’re using an approved payment method
You can use Visa, MasterCard or American Express cards as long as they allow international purchases. Even if your card displays a Visa or MasterCard logo, it may not be approved by your bank or financial institution for international purchases.
Note Pre-paid cards, debit cards and gift cards (even those with a Visa or MasterCard logo) do not qualify as international cards and are not currently accepted.
If your credit card is an approved form of payment, try the next solution.
Solution 4: Contact your bank or financial institution
The purchase might have failed for the following reasons:
Contact your credit card company or bank and make sure that the payment option that you’re using was activated, that it has available funds and that the transaction is not being blocked for some reason.
If your bank or financial institution isn’t blocking the transaction, try the next solution.
Solution 5: Try your purchase again later
The purchase might be blocked for one of the following reasons:
Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
If the problem still occurs after 48 hours, try the next solution.
Solution 6: Try a different payment method
If you’re still having trouble, try using a different payment method, such as PayPal or a different credit card.
For information about how to change your payment method, see Change an Xbox Live payment option.
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