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Error E02 occurs when you use your Xbox 360 console

Problem

You see the following error message when you use your Xbox 360 console:

System Error: Contact Xbox Customer Support

Error E02

This means that there may be a problem with the console.

Solutions

Try the following steps:

  • Xbox 360 S console
    1. Disconnect and reconnect all accessories. See Check the connections for your Xbox 360 accessories.
    2. Remove the hard drive. See Add or remove an Xbox 360 Hard Drive.
    3. Remove any USB flash drives. Here's how:
      1. Turn off your Xbox 360 console.
      2. Unplug any USB flash drive attached to your console.
      3. Turn on the console.

      If this step resolves the problem, reattach the USB flash drive to make sure that the error occurs only when it is connected. If this is true, use another USB flash drive.

    4. Roll back the current software updates on your console and apply new ones. Here's how:
      1. Press the Guide button on your controller, go to Settings and select System Settings.
      2. Select Storage.
      3. Highlight (but do not select) Memory Unit.
      4. On your controller, press the following buttons in the following order:
        1. Left bumper
        2. Right bumper
        3. The X button

        Don't know where these buttons are on your controller? See Xbox 360 wired and wireless controllers.

      5. Repeat step D.
      6. When you see the following message, select Yes:
      7. Delete System Update
        If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.
        Your console will restart after the operation is complete. Do you want to continue?
        Yes
        No

      8. Your Xbox 360 console will reboot. You can now install the latest software updates. See How to get a new Xbox 360 update.
  • Original Xbox 360 console

If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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