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You see an E87 error when you use your Xbox 360 console

Problem

You see the following error message on your Xbox 360 console:

System Error: Contact Xbox Customer Support

Error E87

This means there may be a problem with your console.

Solutions

  • Original Xbox 360 console

Try the steps in our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution.

  • Xbox 360 S console
  1. Disconnect and reconnect all accessories. See Check the connections for your Xbox 360 accessories.
  2. Remove the hard drive. See Add or remove an Xbox 360 Hard Drive.
  3. Remove any USB flash drives.

If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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