How to get your Xbox product repaired

Getting your Xbox 360 console or Kinect sensor repaired is easy. We arrange for a product exchange at your location. Here’s how it works:

You’ll need:

Windows Live ID (email and password).

• Windows Live ID is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE. If you don’t have a Windows Live ID, you can create a free Windows Live account.
• Console or Kinect sensor serial number. How do I find this?

Time to complete: About 3 minutes

Let us know what’s wrong with the product.

• We’ll let you know if the product is in warranty.


In-warranty repair: Free
Out-of-warranty repair: R767.00 plus tax (submitted online) or R920.00 plus tax (submitted over the phone)


• American Express, Visa, MasterCard and Discover credit cards are accepted

Check your warranty status (sign in with your Windows Live ID if needed).

Time to complete: About 2 minutes

Someone from our service centre calls you to confirm your address for the delivery.

• Remove all accessories and put only the console or sensor in a box for postage.
• A courier comes to your location to exchange your non-working product with a product that works.

Time to complete: About 5 to 7 days

Set up your replacement product or sensor and get back in the game!

• Console setup guide
• Kinect setup guide

Time to complete: About 5 minutes

Turnaround Time

Once our service centre receives your repair request, someone from our service centre will call to confirm your address for the exchange. Please allow up to 7 days for delivery.

Post-service warranty

The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.

• In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
• Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Start a repair request