Promote a child account to an adult account

Overview

When a child reaches the age of majority, which is 18 in most countries, they gain all the rights and privileges of an adult. As such, they no longer require a parent to make changes to their Xbox account. This includes the ability to accept the Xbox Live Terms of Use for themselves and to manage their own privacy and security settings.

Promote an account from child to adult on Xbox 360

Age is determined by the date of birth on the Xbox Live account. Once a person turns 18, he or she can follow the steps here to promote their account.

  1. On your Xbox 360 console, sign in to Xbox Live using the account that you want to change.
  2. Go to Settings and select Account.
  3. In the Your Information panel, select Promote Child Account.
    Note “Promote Child Account” will only be available if the date of birth for the account indicates that you have reached adult age for your country or region.
  4. If you’re prompted to sign out of a current game session, select Yes.
  5. On the “Promote your current Xbox Live child account to an adult account” screen, select Continue.

Steps 6 to 9 apply only to accounts that are currently billed to a credit or debit card. If your account has a pre-paid subscription, go to step 10.

  1. On the “To promote your account, replace the credit card that is associated with the account with a new card or payment method” screen, select Continue.
    Note The same credit card can be used again. However, the credit card details must be re-entered.
  2. Enter the name, credit card type, credit card number, expiry date and verification code for the replacement credit card, and then select Next.
  3. Enter the billing address, city, state and postal code for your credit card, and then select Next.
  4. Verify your contact information, and then select Done.
  5. Accept the Xbox Live Terms of Use and the Privacy Statement.
  6. On the “Your Xbox Live account is now an adult account” screen, select Done.
    Note If your Xbox Live account doesn’t change to an adult account, try signing out and then signing back in.

Promote an account from child to adult on Xbox One

When a person reaches the age of majority based on the date of birth listed on the Xbox Live account, the Xbox One will automatically promote the account classification from child to adult the next time you sign in. If you use automatic sign-in with Kinect or leave your account signed in, you’ll need to sign out and sign back in manually to trigger the change.

  1. Go to the sign in area in the upper-left corner of your Home screen.
  2. Select your profile.
  3. Choose Sign out.
  4. Select your profile again.
  5. Click Choose this person.
  6. Enter the email address you use to sign in to your Microsoft account.
  7. Follow the instructions to accept the Xbox Live Terms of Use and Privacy Statement.
  8. Update your payment instrument on file if directed.

Promote an account from child to adult in a household with both an Xbox One and an Xbox 360

If your household has both an Xbox One and an Xbox 360, you can use either console to complete your account promotion from child to adult. The change will be persistent across both consoles. You simply need to sign out of the second console and sign back in for the change to take effect on that console.

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