Troubleshoot Xbox 360 display problems

Overview

  • Individual pixels appear corrupted.
  • Shapes are distorted. Random polygons, stretched objects or long lines appear.
  • Graphics are misshaped or don’t appear correctly.
  • Clusters of green or purple pixels appear in the centre of the screen.

Note If your screen is freezing or your console stops responding, see the Screen Freeze Solution.

Solution 1: Clean the disc.

If you’re playing a specific game or DVD, try cleaning the disc. See if the problem happens with other games or discs.

Solution 2: Check your AV cable

  1. Turn off your console.
  2. Unplug your AV cable from the back of your console, and then plug it back in again.
  3. Turn your console on and check for the display problem.

If the problem still happens, make sure you’re using the correct AV cable and console display settings.

Note If you’re using a multicomponent system, connect the console directly to the TV to simplify troubleshooting.

Solution 3: Remove the hard drive

If the problem happens only with game discs, try temporarily removing your hard drive. If your Xbox 360 console doesn’t have a hard drive, skip to the next solution.

Remove a hard drive from an Xbox 360 S console

  1. Turn off the console.
  2. Position the console horizontally.
  3. On the right side of the console, locate the hard drive cover release. It’s close to the back of the console.
  4. Slide the release towards the front of the console while pulling the hard drive door open.
picture
  1. Pull the tab to remove the hard drive.
picture
  1. Replace the hard drive cover.
  2. Turn on the console.
  3. Try to play a game disc.

Remove a hard drive from the original Xbox 360 console

Note Not all Xbox 360 consoles include a hard drive.

  1. Turn off the console.
  2. Locate the hard drive on the top of the console (or on the left side, depending on how the console is oriented).
picture
  1. Press the release button on the hard drive.
picture
  1. Lift the hard drive away from the console.
  2. Turn on the console.
  3. Try to play a game disc.

If this solution resolves the problem, reattach the hard drive and skip to solution 5.

Solution 4: Disconnect Memory Units or USB flash drives

  1. Turn off your Xbox console.
  2. Unplug any Xbox Memory Units or USB flash drives attached to your console.
  3. Turn on your console.
  4. Try playing a game.
  5. If this solution resolves the problem, reattach the memory unit or flash drive and go to solution 5.

Solution 5: Clear your system cache

Some console problems can be fixed by clearing your system cache.

Solution 6: Try another cable or TV

Try borrowing an AV cable from a friend for testing. If another AV cable doesn’t resolve the problem, try connecting your console to another TV.

Solution 7: Request a repair

If these solutions don’t fix the problem, your console might need to be repaired. Start an online repair request.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot Xbox 360 display problems" issue you were reading about or a different issue?