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Error 80070428 occurs when you connect to Xbox Live on your Xbox 360

You see one of the following error codes and messages when you connect to Xbox Live on your Xbox 360 console. You may see one of these errors when you try to download system updates, recover your profile or gamertag or make a purchase from Xbox Live:

Sorry, Xbox Live profiles cannot be downloaded at this time. Please try again later.

Error code: 80070428

There’s a problem with Xbox Live Marketplace. Please try again later.

Status code: 80070428

If you get one of these messages, it may mean there’s an issue with the Xbox Live service, or there’s a problem verifying your Xbox Live account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the status of the Xbox Live service

Check for service alerts on the Xbox Live Status  page, or see if an Xbox Live service alert appears at the top of this page. If there are any service alerts, wait a while and then try again.

Solution 2: Troubleshoot your Xbox 360 connection to Xbox Live

For information about how to troubleshoot your connection to Xbox Live, visit Troubleshoot Xbox 360 connection to Xbox Live.

Solution 3: If you're trying to download system updates or recover your profile

If you're trying to download system updates or recover your profile on your Xbox 360 console, confirm that the billing and payment information for your Xbox Live account is up to date and correct, and that you’ve accepted the Xbox Live Terms of Use. Here's how:

  1. At Xbox.com, use your Microsoft account to sign in to your Xbox Live account (if you’re not already signed in).
    Note You may be prompted to accept the new Xbox.com Terms of Use. You must accept the agreement to connect to Xbox Live.
  2. Under your gamertag, click My Account.
  3. Select Manage Payment Options.
  4. Confirm that your billing and payment information is correct.
  5. Exit your Microsoft account.
  6. Restart your Xbox 360 console.
    Note You may be prompted to accept the new Xbox.com Terms of Use. You must accept the agreement to connect to Xbox Live.
  7. If, when your console restarts, it does not install a system update, you may need to update manually.

Solution 4: If you're trying to make a purchase from Xbox Live

If you're trying to purchase something and there are no service alerts, verify that your billing information is correct. For information about how to verify your billing information, visit How to change or update Xbox Live billing account information.

If there are no service alerts and your billing information is correct, wait 48 hours and then try to purchase the content again.

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