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Error 80153416 occurs when you try to redeem a code obtained using Bing Rewards

You see the following error message and code when you try to redeem a code you obtained by using Bing Rewards:

Can't retrieve information from Xbox Live. Please try again later.

Status code: 80153416

Solutions

Solution 1: Check the Xbox Live service status

Xbox Live Core Services: up and running

Solution 2: Contact Xbox Support

If there are no relevant service alerts, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

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