Share this page

Error 8387138D occurs when purchasing content on Xbox Live on your Xbox 360

You see the following error message when you purchase content on Xbox Live on your Xbox 360:

8387138D

Can’t receive information from Xbox Live. Please try again later.

This may mean one of the following:

  • There’s a temporary billing service problem with Xbox Live.
  • There’s an issue with your Xbox Live account.

We charge you only for purchases that go through. So, even if you receive email from us saying that you were charged, or a charge appears on your credit card, that charge will be automatically offset, and you won’t be billed for any purchases that don’t go through.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Retry the purchase immediately

Try making your purchase again right away. You can fix some temporary issues with the billing service by doing this. We won’t charge you for any purchase that doesn’t go through.

Solution 2: Retry the purchase in 24 to 72 hours

If an immediate second purchase attempt doesn’t resolve the problem, retry the purchase in 24 to 72 hours.

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 8387138D occurs when purchasing content on Xbox Live on your Xbox 360" issue you were reading about or a different issue?

Share this page