You see the following error code and message when you try to view or purchase content on Xbox Live:
Sorry, there's a problem with the Xbox service. Try again later.
This may mean that the Xbox Live service is down, or that there's a block on your account that's keeping you from accessing certain kinds of content, such as unrated content.
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Adjust your privacy settings
If you're using an adult account, sign in to this account and then make sure it has unrestricted access to content. You can adjust your settings on your Xbox 360 console or online.
Adjust your online privacy settings using your console
Adjust your privacy settings online
Note Xbox Live child accounts require approval from a parent Microsoft account. For more information, see Xbox 360 online safety and privacy settings.
If you keep getting this error message, try the next solution.
Solution 3: Adjust your family settings
Family settings can block the display of content rated lower than the current rating settings for the console. Make sure that you're not hiding content because of your family settings. You can adjust your settings either using your Xbox 360 console or online.
Adjust your family settings using your console
Adjust your family settings online
If the previous solutions didn't solve the problem, contact Xbox Support.
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