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Troubleshoot the Xbox Wireless Adapter for Windows

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The adapter didn't auto-install

Because the drivers for the Xbox Wireless Adapter for Windows are embedded within the Windows 10 operating system, the adapter should auto-install. If it doesn't, try the following solutions:

  • Make sure that your Windows 10 device is connected to the Internet.
  • Make sure that your Windows 10 device is up to date by going to Windows Update on your device and checking for available updates.
  • Reboot your device and try again.
  • Ensure your USB ports are not disabled in your Device Manager.
  • Try another USB 2.0 or 3.0 port.
  • Try reinstalling the drivers in case they have partially installed. To do so, you need to uninstall the drivers. Follow these steps to complete this process:
  1. Go to your Device Manager.
  2. Locate Xbox Wireless Adapter for Windows in the Network adapters section.
  1. Click Xbox Wireless Adapter for Windows to bring up the Properties window.
  2. Click on the Driver tab.
  1. On the Driver tab, click the Uninstall button.
  2. On the confirmation window, check Delete the driver software for this device.
  1. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows 10 device. Once the device is back on, plug in the adapter.
  2. If the Xbox Wireless Adapter for Windows still does not install, follow all of the above steps thoroughly one more time. If this doesn't work, your adapter needs to be replaced. See How to get service for your Xbox Wireless Adapter for Windows.

The adapter was working but isn't responding now

If your adapter was installed and working, but it did not respond after waking your computer, this may be because your USB controller doesn't have Wake on Wireless turned on by default. This can typically be managed by the USB controller driver.

There are two solutions to this:

  1. While your Windows 10 device is running, unplug the device and then plug it back in.
  2. If that didn't work, you can adjust the properties to enable Wake on Wireless. In the Xbox Wireless Adapter for Windows Properties window, make sure that you select Allow the device to wake the computer. To do so, follow these steps:
  1. Go to your Device Manager.
  2. Select Wireless Adapter for Windows in the Network adapters section.
  1. Click Xbox Wireless Adapter for Windows to bring up the Properties window.
  2. Click the Power Management tab.
  3. Select Allow this device to wake the computer, and then select OK.

The controller won't bind to the adapter

If the binding instructions are not working, try the following solutions:

  • Ensure that you're within range (6 metres or less) of the adapter and it's in line of sight to the controller.
  • If you have an Xbox controller, try rebinding your controller to the console by pressing the bind button on the console, and then the bind button on the controller. The LEDs will flash and become solid when the binding is successful. If your controller does bind, you have isolated the issue to the Wireless Adapter for Windows. If your controller does not bind to your console, see Set up the Xbox Wireless Adapter for Windows.
  • Unplug your adapter, reboot your device and then plug it back in (to another port if possible), and try again.

Headset audio issues through the controller

If you're experiencing audio issues with your controller paired with the Xbox Wireless Adapter for Windows, try the following solutions:
  • Ensure that you're within range (6 metres or less) of the adapter and it's in line of sight to the controller.
  • Make sure that your controller is up to date:
    • On an Xbox One console: Go to Settings and then Accessories. Select your controller, and see if there's an update available. If there is, install the update. For more information, see Update your Xbox One Controller.
    • On a Windows 10 device: (Available starting 12 November 2015) Download the "Xbox Accessories" app from the Windows Store.  This is a separate app from the Xbox app. The app will enable you to update your controller.

      Notes
      • This app is only available on Windows 10.
      • The app is available prior to 12 November, but the function to update controllers will not be available until 12 November.
    • Ensure that there is no wireless interference. Interference can degrade your wireless signal, which will affect audio performance.

The controller frequently disconnects from the adapter

If your controller disconnects frequently from the Xbox Wireless Adapter for Windows, this is typically due to environmental issues, such as no line of sight (between the controller and adapter) or a heavy amount of interference, such as from metallic objects. Try these suggestions to improve the connection between your controller and adapter:

  • Make sure that you're within optimal range of the adapter (6 metres or less).
  • Use the USB extender to bring the adapter closer to your controller.
  • Ensure that you have good line of sight between your adapter and your controller. Use the USB extender to help if needed. For these two devices to talk successfully, they need the most unobstructed opportunity to do so.
  • Move the adapter away from metal and do not set it directly on a metal surface.

Other controller problems

If your controller issue is not one of the above, see Xbox One Wireless Controller functions improperly.

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