If you've followed the steps at How to set up an Xbox 360 Controller for Windows and are still having trouble connecting the controller to Windows, see the troubleshooting steps below.
What version of Windows are you using?
The Xbox 360 Controller for Windows is designed to work on Windows XP with Service Pack 2 (SP2) and later versions of Windows.
Has the controller software been installed?
Make sure the controller software has been installed. The controller requires a driver to work on a Windows-based PC. A disc that contains the driver is included with the controller. You can also download the driver from the Microsoft Hardware website.
You can download the latest drivers for the Xbox 360 Controller for Windows from the Microsoft Hardware website.
You should also download and install any critical or important updates to Windows by running Windows Update.
The Xbox 360 Controller for Windows needs a powered USB port. If the controller is not working correctly, try changing it to a different USB port. Avoid using USB hubs or the front ports on a PC. Unpowered hubs or ports might not provide enough power for the controller. For best results, plug the controller into another USB port on the back of the computer.
Typically, the ports on the back of a computer are powered ports. Ports on the front of the computer may not be powered ports. An external USB hub doesn’t provide powered ports if it doesn’t have its own separate power supply or AC adaptor.
Note For information about how to install the Xbox 360 Controller for Windows, see How to set up an Xbox 360 Controller for Windows.
On a computer running Windows 8.1, you can use Devices and Printers in Control Panel to troubleshoot the controller. Here’s how:
Windows 7 and earlier versions of Windows
On Windows 7 and earlier versions of Windows, you can use Device Manager to help troubleshoot problems with your controller, see whether the correct items are listed, and to make sure there are no conflicts.
Note A conflict is marked by a yellow exclamation point in Device Manager.
To use Device Manager, follow these steps:
To resolve controller problems in Device Manager, try these solutions one at a time (move to the next solution only if the one you’re trying fails to resolve your problem):
Note This information applies only to the Xbox 360 Controller for Windows. For help with other gamepads or joysticks, see the peripheral manufacturer's website or support centre. For information on configuring a specific game to be played with a controller, see the game publisher's website or support centre.
To help eliminate any possible hardware issues, try to use the controller on an Xbox 360 console.
If you still experience the problem, contact Xbox Support.
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