If your wireless controller won't turn on, try these solutions.
Solution 1: Replace the AA batteries in your Xbox One Wireless Controller
Insert a new set of AA batteries into the wireless controller and then try to turn it on. For more information about using AA batteries in a wireless controller, see Using AA batteries in your Xbox One Wireless Controller. If you have an Xbox One Play & Charge Kit, try using the rechargeable battery pack.
Note You may have to charge the battery with the included USB-to-micro-USB cable.
Solution 2: Check the charger on your Xbox One Play & Charge Kit
If your Xbox One Wireless Controller is powered by the rechargeable battery pack in the Xbox One Play & Charge Kit, make sure that the battery is charging. If it's not charging, see Troubleshoot the Xbox One Play & Charge Kit.
If you have an additional Xbox One rechargeable battery pack, insert that battery pack into the wireless controller and then turn the controller on. If it powers on using the second rechargeable battery pack, your other rechargeable battery pack might be defective.
If your wireless controller is out of warranty, you can purchase a replacement battery or a new Play & Charge Kit from the Store.
Solution 3: Try using a USB cable
The Xbox One Wireless Controller is designed to act like a wired controller when it's connected to the Xbox One console using a USB-to-micro-USB cable. For more information, see Connect your charge cable to use your Xbox One Wireless Controller without batteries. If your wireless controller works when it is connected to the console using the cable, double-check the battery solutions above.
If your controller still doesn't respond, leave it connected for up to 10 minutes, as the controller may be getting an update that needs to complete. If your controller still doesn't respond, you can also update your controller using a PC. See the "Update via PC" section at Update your Xbox One Controller.
Solution 4: Disconnect all accessories
Disconnect all accessories plugged into your Xbox One console, and then try the controller. There may be a conflict with one of the other devices attached.
Solution 5: Power cycle your Xbox One console
A full power cycle reboots your Xbox One console fully. Doing this does not erase any of your games or data.
Take a look at the video or the steps below to power cycle your Xbox One console.
|Power cycle your Xbox One console|
Watch the video "Power cycle your Xbox One console.” Note This video is available in English only.
Here's how to power cycle your Xbox One console:
Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
If these solutions did not solve the problem
Try connecting your controller to a different console. If the controller works on another console, there is probably an issue with your console. For information about how to check your warranty status and request a repair, see Getting your Xbox console or Kinect sensor serviced.
If it doesn’t work on another console, there is probably an issue with the controller. If you recently purchased your controller, try returning it to the retailer for a replacement. If you can’t take it back but it’s still within warranty, you can order a new one from the Xbox Online Service Centre. If the warranty period for the controller has passed, you can purchase a new controller.
Note You must register your Xbox One console to replace a wireless controller that's under warranty.
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