Share this page

Video on Xbox One is stuttering

Overview

When you connect your Xbox One console to a TV or monitor, the console defaults to video settings that are based on the settings of your TV or monitor. In some cases, you can change these settings to improve video quality.

Solutions

Image stutters or is slow to refresh

If the image on your TV or monitor is visibly slow to refresh, it may mean that your TV or monitor is stuck in a low refresh rate. If this happens, you'll need to restart your Xbox One console. Here's how:

  1. Scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button  will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm. 

Note If you're unable to access the guide or the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

Also, check that your television is not performing additional processing on the image. On your TV, this is often called dynamic contrast, image enhancement or clear motion rate. Running the HDTV calibration tool can help you optimise settings for your television.

To run the HDTV calibration tool:

  1. Double-tap the Xbox button  on your controller to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Display & sound.
The Display & sound category is selected on the Settings menu. Options are available for Video output, Volume and Audio output.
  1. Select Video output.
The Video output option is highlighted on the Display & sound settings screen.
  1. Select Calibrate HDTV.
Display and Video fidelity options are listed on the Video output settings screen. The 'Calibrate HDTV' option is highlighted.
  1. Follow the steps to finish calibration.
The 'Calibrate HDTV' screen provides background information. A button labelled Next is highlighted.

Troubleshoot video issues with an audio-video receiver in your setup

If your Xbox One console is connected to an audio-visual receiver (AVR), the AVR is connected to the television and the image is slow or stutters, follow these troubleshooting steps:

  1. Power on your devices in the following order, waiting for each device to fully power up before starting the next device:
    1. First, power on your television.
    2. Once your television is displaying a picture, power on the AVR.
    3. Power on your Xbox One console.
  2. Use the Input button on your television's remote control (or the buttons on the television) to switch the input source of your AVR away from the console, and then back (for example, switch from HDMI1 to HDMI2 and then switch back to HDMI1).
  3. Restart the AVR.
  4. Set your TV connection to HDMI:
    1. Double-tap the Xbox button  on your controller to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Display & sound.
    5. Select Video output.
    6. Select TV Connection.
    7. Select HDMI.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Video on Xbox One is stuttering" issue you were reading about or a different issue?

Share this page