Share this page

Error 0x800c0005 occurs when playing a song or music video on Xbox One or in the Xbox app

You see the following error code when you try to play a song or music video on your Xbox One console or in the Xbox app:

0x800c0005

This may mean that the Internet connection between your Xbox console or device and the other service is failing. Often this is the result of incompatible Network Address Translation (NAT) types.

Solutions

To troubleshoot this problem, use the Xbox One Multiplayer Game Solution.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x800c0005 occurs when playing a song or music video on Xbox One or in the Xbox app" issue you were reading about or a different issue?

Share this page