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Error 0x803F8001 occurs when a game won't work on Xbox One

You see the following error code when you try to play a game on your Xbox One S or original Xbox One console:

0x803F8001

This may mean one of the following:

  • The game was purchased and downloaded, but you aren't signed in and connected to Xbox Live.
  • The game was purchased and downloaded by another family member, and that person is not signed in to the console.
  • The game disc is not in the console.

Solutions

To resolve this issue, use the appropriate resolution below.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: Limited
2016-12-03T11:52:35.0000000-08:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10

Affected services:

Joining other Xbox Live members in online games

Latest update

We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.

Solution 2: The game was downloaded by another family member

If the game is licensed to another family member, do one of the following:

Solution 3: The game is disc-based

Insert the game disc into your Xbox One console.

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