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Error 0x80BD0004 occurs when you access family information on Xbox One

You see the following error message when you try to access your family information or settings on your Xbox One:

  • 0x80BD0004
  • DESC_FAMILYUSER_ERROR

This may mean that your Xbox One console could not connect to the Xbox Live server.

Solutions

In most cases, this issue should be a transient connection error. Try changing your settings a little later.

If the problem persists, try the following solutions in order. After each solution, try accessing the information again. If you’re still unable to access it, try the next solution.

Solution 1: Sign out and back in to your account

  1. Press the Xbox button on your controller to go to the Home screen or say, “Xbox, go home.”
  1. Highlight your gamerpic in the upper-left corner.
  1. Select your account, press the A button on your controller, and then select Sign Out.
  1. After you’ve signed out of your account, scroll left from Home to open the guide.
  2. Select Sign in.
  3. Scroll down and select the account you want to sign in to.

Solution 2: Restart your network device

Follow the directions for restarting given to you by your router or modem’s manufacturer.

Step 3: Test your connection to Xbox Live

  1. Press the Xbox button on your controller to go to the Home screen, or say “Xbox, go home.”
  2. Scroll left from Home to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select Network.
  6. Select Network settings.
  7. Under Troubleshooting, select Detailed network statistics.

If you’re seeing more than 5 per cent packet loss, you may want to troubleshoot your connection using the Xbox One Slow Performance Solution.

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