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Error 876C0104 occurs when you try to play a video on your Xbox One console

You see the following error code when you try to play a video on your Xbox One console:

Error 876C0104

This means that your Xbox One console is unable to play the media file that you selected.

Solution

Check the Xbox Live service status.

If you see any alerts here, wait until the service is up and running and try again:

TV, Music and Video: up and running
2016-12-06T02:58:13.1165680+00:00

If you keep experiencing the problem,  contact Xbox Support.

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