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Error 8012271F occurs when you try to make a purchase through Xbox Live on Xbox 360

Problem

You see the following error code when you try to make a purchase through Xbox Live on Xbox 360:

8012271F

This may mean that the billing address for a payment option associated with your Microsoft account is incorrect.

Solution

To resolve this problem, make sure that the correct billing address is listed in your Microsoft account for the payment option you are trying to use:

  1. Sign in to your Microsoft Account.
  2. Tap or click payment & billing, and then tap or click Payment options.
  3. Tap or click the payment option that you tried to use to make the purchase.
    • For credit cards, debit cards and direct debit, do the following:
      1. Tap or click Edit and adjust the billing address as needed.
      2. Tap or click Next when finished.
    • For PayPal, do the following:
      1. If the email address is incorrect for your PayPal account, tap or click Remove.
      2. Tap or click Change payment option.
      3. Select Credit card or PayPal.
      4. Follow the prompts to set up your credit card, debit card or PayPal account as a new payment option.
        Note Enter debit cards as you would a credit card (not available in all locales).

You should now be able to complete your transaction.

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