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Error messages and codes

Recover and reset your lost Microsoft account password
Learn how to reset your forgotten Microsoft account password.
"Sorry, there was a problem requiring your password for sign-in" error on Xbox 360
Learn how to fix an error that occurs when you try to set a password for sign-in on Xbox 360.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
“Sorry, there’s a problem with your billing address” error occurs when making a purchase on Xbox Live
Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox Live account.
"Sorry, we can't change your Microsoft account right now" error occurs when trying to move your gamertag
Getting error message "Sorry, we can't change your Microsoft account right now"? Learn how to resolve this error so you can update your Microsoft account.
Can’t automatically sign in to Xbox One with Kinect after changing Microsoft account email address
Learn what to do if you can no longer automatically sign in with Kinect after changing your Microsoft account email address.
"Your account has been suspended due to a problem with your payment option" sign-in error
Find out what to do if you get a “Your account has been suspended due to a problem with your payment option” error message.
"Call us overprotective, but we need to verify that this email is yours” message when signing in to Xbox.com
Find out how to verify your email address when you sign in to Xbox.com.
You’re asked to update your account when downloading your Xbox Live profile
Find out why you’re asked to update your account information when you download your Xbox Live profile.
"Another user on this device uses this Microsoft account, so you can't add it here" error on Xbox One
Find out how to resolve the error "Another user on this device uses this Microsoft account, so you can't add it here" on Xbox One.

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