Manage gamertag & profile

Learn what to do when you try to sign in to your Xbox Live account and receive a “Your account has been suspended due to a problem with your payment option” error message
Learn how to change your Xbox LIVE gamertag on your Xbox One or Xbox 360 console.
Learn what to do if you see error message "Your Xbox Live membership information isn't valid" when you try to sign in to Xbox Live.
Learn how you can turn your offline profile into a gamertag and associate it with a Microsoft account.
If you have more than one Xbox 360 console or you want to play games at a friend’s house, here's how to download your profile to another console, or delete it if you don't want it on that console anymore.
Learn how to switch a gamertag from one Microsoft account to another.
Manage access to your Xbox Live account by setting a pass code, or by requiring your Microsoft account password to sign into your profile.
Learn how to password-protect your Xbox Live profile, get the Xbox 360 to remember your password and change the password protection on your profile.
If you’ve used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Getting error message “The Microsoft account (or Windows Live ID) that you’re switching to is already linked to another Xbox account”? Learn how to fix this so that you can switch your Xbox Live gamertag to another Microsoft account.
The latest version of the console software makes it easy for you use your Xbox Live profile or gamertag on multiple consoles. Here's an overview of what you can do with these new functions.

Support Resources