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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
Move your Xbox Live profile to another Microsoft account on Xbox 360
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: “The email address or password you entered is not valid. Please try again.”
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Xbox 360 online safety and privacy settings
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Use a recovery code to recover your Microsoft account
Learn how to use a recovery code to access your Microsoft or Xbox account if you’re locked out of it.

Support resources

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