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Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Xbox 360 online safety and privacy settings
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Manage privacy and online safety for Xbox One and Xbox 360 from your computer
Learn how to manage privacy and online safety controls for Xbox One and Xbox 360 from your computer.
You can’t sign in to your Xbox One console after changing your password
Learn what to do when you can’t sign in to your Xbox One console after you change your Microsoft account password.
Signing in on multiple Xbox consoles at the same time
Find out what to do when you have signed your account in to multiple Xbox One consoles.
Require a passkey for purchases on your Xbox One console
Learn how to require a passkey to make purchases on your Xbox One console.

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