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Error 80070002 occurs when you try to install the Games for Windows Marketplace application on your PC

Note As of 15 November 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

Problem

You see the following error code and message when you try to install the Games for Windows Marketplace application on your PC:

Sorry, Xbox Live profiles can't be downloaded right now. Try again later.
Error code: 80070002

This may mean that there's a problem with the Xliveredist.msi file that you downloaded to set up the Games for Windows Marketplace application.

Important These solutions apply only if: you see this error message and code on your PC when you're trying to install Games for Windows Marketplace. If you see this message on your Xbox console, go to the Error Code Lookup Tool and search for your specific error code. If you see this error code when you try to install the Zune software on your PC, see You can’t update or install the Zune software on your PC or you can’t update the Zune player software.

Solutions

To resolve this problem, go to the folder where you saved the Xliveredist.msi file and delete the file. Then, redownload the file and try the installation again.

If you keep getting the error, contact Xbox Support.

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