You see the following message and one of the following errors when you use an Xbox app on your computer:
Please try again. If the problem continues, visit www.xbox.com/support to check for guidance.
This may mean that you have a setup problem or an undefined error.
To resolve this problem, try the following solutions:
Solution 1: Install and run the Windows Store Apps troubleshooter
The Windows Store Apps troubleshooter can automatically identify and fix some problems with Xbox apps on your computer.
Solution 2: Verify that you're using the right computer or device
Make sure that you're playing content from the device that has your account settings and not from a different computer.
Solution 3: Check your Internet connection and network connectivity
Make sure that your device is connected to the Internet and that you are signed in to the app.
Solution 4: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 5: Check your country/region settings
If you have recurring sign-in problems, make sure that the location of your computer matches the country/region of your account, and then restart the app. To learn more, see Regional settings for Xbox on Windows apps, which explains how to change your location settings.
Solution 6: Exit and then restart the app
If the error occurred while buying, downloading or playing content, or after putting your device in a suspended or hibernation mode, try the following steps:
Solution 7: Check for app updates
Check for updated versions of the app that you're using. To do this, open the app from the Start screen and then look for an update notice in the upper-right-hand corner of the screen.
Note: If you're roaming, you may be unable to access your content. Content availability varies by region.
If you keep experiencing the problem, contact Xbox Support.
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